FAQ
This Shipping Policy applies to all orders placed through Copurelyx.
Store Information
Store Name: Copurelyx
Business Category: Cleaning Products
Phone: (659) 220-5359
Email: support@copurelyx.com
Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
Processing time does not include weekends or public holidays. During peak seasons, promotions, or high order volume, processing may take slightly longer.
Shipping Time
Estimated delivery time may vary depending on your location, shipping carrier, and customs processing.
Estimated delivery times:
United States: 8–15 business days
Canada: 11–16 business days
United Kingdom: 11–16 business days
Australia: 11–16 business days
Other Countries/Regions: 13–18 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Cost
We offer standard shipping rates calculated at checkout.
Free shipping may be available for eligible orders when the order amount meets the store’s free shipping requirement.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information if available.
Tracking information may take 1–3 business days to update after the package has been shipped.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
Copurelyx is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Shipping Delays
Shipping delays may occur due to weather, customs inspections, carrier delays, holidays, incorrect address information, or other circumstances outside our control.
If your order is significantly delayed, please contact us and we will help check the status of your shipment.
Lost or Missing Packages
If your package shows as delivered but you have not received it, please first check with your local carrier, neighbors, front desk, mailbox, or delivery area.
If you still cannot locate your package, please contact us at:
Email: support@copurelyx.com
Phone: (573)409-8791
Damaged Packages
If your item arrives damaged, please contact us within 7 days of delivery.
Please include your order number and clear photos of the damaged item and packaging so we can review the issue.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees depending on the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise at checkout.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to make changes or cancel the order.
Contact Us
If you have any questions about shipping, please contact us:
Copurelyx
Phone: (573)409-8791
Email: support@copurelyx.com