Refund Policy

Return & Refund Policy

Last Updated: July 25, 2025

Thank you for shopping with Copurelyx. We appreciate your trust in our cleaning products and aim to provide a fair and clear resolution process for any order-related concerns.

If you have an issue with your order, please contact us at support@mailroute.com and include your order number, such as 015SHOP-1218, along with the email address used when placing the order.

General Return Policy

All orders placed through Copurelyx are treated as final sale.

We do not accept general returns, exchanges, or buyer’s remorse returns. Returns or replacements may only be considered if the product arrives damaged, defective, or if you receive an item that is different from what you ordered.

Damaged, Defective, or Incorrect Items

We do our best to check product quality before shipment. However, if your order arrives with visible damage, a confirmed defect, or an incorrect item, please contact our customer support team first.

Please inspect your package as soon as it is delivered and notify us within 7 days of delivery.

To help us review your request efficiently, please email support@mailroute.com with the following information:

Your order number
The email address used for the order
A clear description of the problem
Photos or videos showing the damaged, defective, or incorrect product
A photo of the shipping label and outer packaging, if applicable

After we receive your information, our team will review your case and determine the most appropriate solution. Depending on the situation, we may offer a replacement, partial refund, or full refund.

Refunds

If your request is approved for a full or partial refund, the refund will be issued to the original payment method used at checkout.

Refund processing times may vary depending on your bank, credit card provider, or payment service. In most cases, refunds may take 7–12 business days to appear in your account after they are processed.

Exchanges

Copurelyx does not offer standard product exchanges.

Replacements are only available when an item is confirmed to be damaged, defective, or incorrect, and the request has been approved by our support team.

Unauthorized Returns

Please do not return any product unless our customer support team has clearly instructed you to do so.

Items sent back without prior approval will not be accepted. Unauthorized returns are not eligible for a refund, replacement, store credit, or any other resolution.

Non-Returnable Situations

We are unable to provide returns, refunds, or replacements in the following cases:

The item has been used, opened, or altered
The issue is caused by improper use or failure to follow product instructions
The product was damaged after delivery
The request is made more than 7 days after delivery for damaged, defective, or incorrect items
The customer ordered the wrong item by mistake
The customer no longer wants the product
The return was sent without approval

Contact Us

For any return, refund, replacement, or product issue, please contact us directly:

Store Name: Copurelyx  
Business Category: Cleaning Products  
Email: support@mailroute.com  
Phone: +1(659) 220-5359  

Company Name: Capa Holdings Limited  
Business Address: FLAT G-133, 16/F, PHASE 2, SUPERLUCK INDUSTRIAL CENTRE, 57 SHA TSUI ROAD, TSUEN WAN HK

To help us assist you faster, please include your order number and the email address used at checkout when contacting us.